We want you to love what you ordered. Because most of our shirts are made especially for you, our returns policy works a little differently from a regular clothing store.
Personalized items
Any shirt you designed yourself, uploaded artwork to, or added text to is made to your specification. Personalized items can’t be returned or exchanged for a change of mind or a wrong size choice, so please check our Size Guide before ordering.
Ready-made designs
Ready-made designs that you did not personalize can be returned within 14 days of delivery if they are unworn, unwashed and in their original condition. Return shipping is paid by the customer. We refund the item price to your original payment method once we’ve received and checked the return.
Damaged, faulty or wrong items
If your order arrives damaged, misprinted, or isn’t what you ordered, contact us within 14 days of delivery with your order number and clear photos. We’ll reprint it or refund you in full, including shipping, at no cost to you.
Small variations in print position (up to about 2 cm) and slight color differences between your screen and the printed shirt are a normal part of the printing process and are not considered defects.
Changing or cancelling an order
You can change or cancel your order until it goes into production. Once printing has started, we can’t cancel it because the shirt is already being made for you.
How to start a return
- Email sales@minisolutions.org with your order number and the reason for your return (with photos if something is wrong).
- We reply with instructions and the return address.
- Once we receive and check the item, we process your refund or replacement within 5 business days.